Privacy & Cookies Policy

Effective Date: [Effective Date]

Healthy Horse Hub respects your privacy. This Privacy & Cookies Policy explains how [Legal Business Name], doing business as Healthy Horse Hub, collects, uses, shares and protects information when you visit healthyhorsehub.com, create an account, submit a form, purchase a product, enroll in a course, join a membership, participate in available community or educational features, subscribe to emails or contact us.

Healthy Horse Hub uses Kajabi as a primary technology platform to host or support our website, customer accounts, online courses, memberships, forms, checkout functionality and certain communications. When Kajabi processes personal information relating to Healthy Horse Hub customers or website visitors in connection with our offerings, Kajabi acts as a service provider or processor on our behalf.

Healthy Horse Hub remains responsible for explaining our privacy practices and responding to questions or applicable privacy-rights requests relating to information collected through our website and offerings.

Information We Collect

We may collect information that you provide directly through Healthy Horse Hub or through our Kajabi-hosted website and services, including:

Your name.
Email address.
Mailing and shipping address.
Phone number, if provided.
Account registration and login information.
Course enrollment, participation and progress information.
Membership enrollment and access information.
Product order and purchase information.
Billing or transaction-related information.
Contact form submissions and customer support communications.
Newsletter, course-update or email preferences.
Community posts, messages, comments or participation information, if community features are offered.
Webinar or educational Q&A registration and participation information, if offered.
Reviews, testimonials or survey responses.
Partner or affiliate program information, if applicable.

Payment card or financial information may be collected and processed by Kajabi Payments, Stripe or another payment provider displayed at checkout, rather than stored directly by Healthy Horse Hub.

Information Collected Automatically

When you visit or interact with our website, courses, membership area, emails or other online features, Healthy Horse Hub and our platform or service providers, including Kajabi, may automatically collect certain information, such as:

Internet Protocol address.
Browser and device information.
Pages viewed and links clicked.
Date, time and duration of activity.
Referring website or marketing source.
Account login and platform activity.
Course access or participation information.
Email engagement information, such as delivery or interaction metrics, when applicable.
Cookie identifiers and similar technology data.

We may use this information to operate our website, provide secure account and course access, understand how visitors use our educational offerings, improve our services, support communications, measure marketing performance and protect against fraud or misuse.

How We Use Information

We may use personal information to:

Operate and improve our website.
Create and manage customer accounts.
Process course, membership or product purchases.
Deliver digital courses, downloads and member resources.
Fulfill and ship physical product orders.
Provide customer support.
Send purchase, membership or account-related communications.
Send Horse Care Notes, course updates or promotional emails when you subscribe or consent.
Notify you about new courses, membership resources or products.
Administer future partner or affiliate programs.
Understand website and course usage.
Prevent fraud, unauthorized access or misuse.
Comply with legal obligations.

How We Share Information

We may share personal information with trusted service providers that help us operate Healthy Horse Hub and deliver the services you request.

These providers may include:

Kajabi, which hosts or supports our website, online courses, memberships, customer accounts, forms, checkout features, email functionality and related digital services.
Payment processors, such as [Kajabi Payments / Stripe / Other Processor], when used to process purchases or recurring membership charges.
Email communication providers, including Kajabi Email or [Other Provider], if used to deliver Horse Care Notes, transactional emails or course and membership communications.
Shipping carriers and product fulfillment vendors, when needed to fulfill physical product orders purchased directly through Healthy Horse Hub.
Drop-shipping or supplier partners, when needed to deliver products purchased through our store.
Analytics or website performance providers, such as [Insert Tools Once Known].
Affiliate or referral tracking providers, if used.
Professional advisors, such as legal, accounting or business support providers when reasonably necessary.

We may also disclose information when required by law, to protect our rights or safety, to prevent fraud or misuse, or in connection with a business transfer or reorganization.

Healthy Horse Hub does not sell your personal information for money unless expressly disclosed in an updated version of this policy.

Physical Product and Vendor Fulfillment Information

When you purchase a physical product directly through Healthy Horse Hub, we may share necessary order information with shipping carriers or fulfillment partners in order to deliver your purchase.

This information may include:

Name.
Shipping address.
Contact information necessary for delivery.
Products ordered.
Order or tracking information.

Vendors receiving this information are expected to use it for fulfillment and related operational purposes.

External Product Links and Affiliate Tracking

Our website may contain affiliate links or links to products sold by third parties, including Amazon and other equine product vendors.

When you click an external product link, the third-party website may collect information according to its own privacy policy and cookie practices. Healthy Horse Hub does not control the privacy practices of external retailers.

Affiliate links may include tracking information that allows a retailer or affiliate platform to identify that a purchase originated through a Healthy Horse Hub recommendation.

Please review the third-party seller’s privacy policy before submitting personal or payment information on an external website.

Email Communications

If you subscribe to Horse Care Notes, request course updates or otherwise join our email list, we may send:

New course announcements.
Membership updates.
Practical horse care education.
Seasonal care reminders.
Product information.
Promotional offers.
News from Healthy Horse Hub.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails or contacting [email protected].

You may still receive necessary transactional messages related to your account, orders, billing, membership access or customer service requests.

Cookies and Similar Technologies

Healthy Horse Hub uses a website and course platform provided by Kajabi. Kajabi and any additional technologies enabled through our website may use cookies, pixels, local storage and similar technologies to support website functionality and understand online activity.

Depending on the functionality enabled on our website, cookies or similar technologies may be used for:

Essential website, login, account and checkout functions.
Remembering preferences.
Delivering course and membership access.
Measuring website visits and performance.
Understanding visitor and course-platform activity.
Supporting email signup and communication functionality.
Affiliate-link tracking.
Marketing or advertising measurement, if those tools are activated in the future.

Some cookies may be necessary for the website and account features to function properly. Other cookies may relate to performance, personalization, analytics or marketing functionality, depending on the tools enabled through Kajabi or additional integrations.

The tools currently used or anticipated on our website include:

Website, course and membership platform: Kajabi
Payment processing: [Kajabi Payments / Stripe / Other / To Be Confirmed]
Email communications: [Kajabi Email / Other / To Be Confirmed]
Analytics: [Insert Tools Once Enabled]
Advertising pixels: [Insert Tools Once Enabled, or None Currently]
Affiliate tracking: [Amazon and/or Other Program Tools Once Enabled]

You may be able to manage cookies through your browser settings or through a cookie preference tool made available on our website, if applicable. Blocking certain essential cookies may affect website, checkout, login, course or membership functionality.

We will update this policy as additional integrations, analytics tools, advertising technologies or cookie-management features are activated.

Data Retention

We retain personal information for as long as reasonably necessary to:

Provide courses, memberships, products and customer support.
Maintain business, payment and tax records.
Resolve disputes.
Protect our rights.
Meet legal and regulatory obligations.

Account, order and course information may remain in our business systems after cancellation or purchase completion where reasonably necessary for those purposes.

Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information.

However, no website, online service or method of electronic transmission can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your account login information.

If you believe your account or personal information has been compromised, contact us promptly at [email protected].

Your Privacy Choices

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or a copy of certain personal information relating to you, or to opt out of certain communications or data uses.

To submit a privacy request relating to your Healthy Horse Hub account, purchase, course access, membership, form submission or email subscription, contact:

Email: [email protected]
Subject Line: Privacy Request

Because our website and educational services are supported through Kajabi and may use other service providers, we may work with those providers as needed to complete a verified request.

We may need to verify your identity before completing certain requests. We may also retain information where reasonably necessary to complete a transaction, maintain records, comply with legal obligations, prevent fraud, resolve disputes or enforce our agreements.

Children’s Privacy

Healthy Horse Hub is not intended to knowingly collect personal information directly from children under the age of 13 without appropriate parental consent.

If we later create offerings specifically intended for youth riders, minors or youth organizations, we will review and update our privacy and parental consent practices as needed.

International Visitors

Healthy Horse Hub may be accessible outside the United States. If we intentionally market to, sell to or collect data from customers in other countries, additional privacy rights and data-handling requirements may apply.

Changes to This Policy

We may update this Privacy & Cookies Policy periodically as our website, business tools or legal obligations change. The updated policy will be posted on this page with a revised effective date.

Contact Us

For privacy questions or requests, contact:

Healthy Horse Hub / [Legal Business Name]
[Business Mailing Address]
[Privacy Email Address]
[Phone Number, if applicable]

Privacy & Cookies Policy