Purchase, Membership, & Refund Policy

Effective Date: [Effective Date]

Healthy Horse Hub offers individual online courses, membership access, educational resources and physical equine-related products. Some physical products may be shipped directly by Healthy Horse Hub or fulfilled by approved vendors on our behalf. We may also link to products sold by external retailers.

Healthy Horse Hub uses Kajabi to host or support our online courses, memberships, customer accounts and certain checkout or payment functionality. Although Kajabi provides technology used to deliver these offerings, purchases from Healthy Horse Hub are transactions between you and Healthy Horse Hub, unless you are directed to complete a separate purchase on an external retailer’s website.

This policy explains how purchases, billing, access, shipping, returns and refunds apply depending on what you purchase and where checkout occurs.

Understanding Your Purchase Type

Healthy Horse Hub may offer products in several different ways.

Individual Courses and Digital Resources

These are purchased directly through Healthy Horse Hub and provide access to the specific course or digital resource identified at checkout.

Membership

Membership is purchased directly through Healthy Horse Hub and may provide ongoing access to included courses, resources and member benefits while your membership remains active.

Physical Products Purchased Through Healthy Horse Hub

These are products for which you complete checkout and payment directly through our website. They may be shipped by Healthy Horse Hub or fulfilled by an approved vendor on our behalf.

External or Affiliate Products

These are products that you access through a link on our website but purchase directly from Amazon or another third-party seller. These purchases are governed by the third-party seller’s policies, not this refund policy.

Digital Courses and Resources

Individual Course Purchases

Individual courses are designed for learners who want education on a particular topic without joining a membership.

Unless otherwise stated on the applicable course page:

Access begins after successful payment.
Course access is provided to the registered purchaser only.
Course materials are for personal educational use.
Course access remains available for [Course Access Length].
Purchasing one course does not automatically provide access to other courses, membership materials or future resources.

Course and Membership Platform Access

Online courses, digital resources and membership content are delivered through our Kajabi-hosted platform unless otherwise stated.

To access purchased digital offerings, you may be required to create or use a customer account and maintain accurate login information. You are responsible for keeping your login credentials secure and for using course and membership content only in accordance with our Terms & Conditions.

Occasionally, access may be temporarily interrupted due to maintenance, technical problems, platform outages or circumstances outside our reasonable control. If you experience an access issue, contact [email protected] so we can assist you.

Digital Download Purchases

Downloadable guides, worksheets, checklists or other digital resources may become available for purchase.

Unless otherwise stated:

Access is provided after successful payment.
Digital downloads are intended for personal use only.
Digital resources may not be copied, distributed, resold or publicly shared.

Course and Digital Product Refunds

We want learners to feel confident purchasing from Healthy Horse Hub. Individual course purchases may be eligible for a refund when requested within [7 or 14] days of purchase, provided that no more than [10% or 20%] of the course has been completed or viewed.

Downloadable digital products are generally non-refundable once accessed or downloaded, unless the file is defective or inaccessible and we cannot resolve the issue.

To request a course or digital product refund, contact [Support Email Address] and include:

Your name.
Email address used for purchase.
Course or digital resource purchased.
Purchase date.
Reason for the request.

Approved refunds will be returned to the original payment method.

Recommended final choice:
Use a 14-day refund window with a no-more-than-20%-completed limit for self-paced courses. It feels customer-friendly while preventing someone from completing an entire course and requesting a refund.

Membership

Healthy Horse Hub Membership

Healthy Horse Hub Membership is intended for learners who want ongoing access to equine education and member resources.

Membership benefits may include:

Included online courses.
Educational resource library.
New member materials added over time.
Online community access, if offered.
Veterinarian-led educational Q&A sessions, if offered.
Additional resources or benefits identified on the membership page.

The specific benefits included in your membership are those displayed on the membership sales page at the time you enroll.

Recurring Membership Billing and Payment Processing

By enrolling in a recurring Healthy Horse Hub membership, you authorize Healthy Horse Hub and the payment provider displayed at checkout, which may include Kajabi Payments, Stripe or another approved provider, to charge your selected payment method automatically according to your chosen billing schedule until you cancel.

Your membership purchase is with Healthy Horse Hub. Kajabi may provide the platform and payment-related technology used to process or deliver your membership, but Healthy Horse Hub establishes the membership pricing, included benefits, cancellation terms and applicable refund policy.

Canceling Membership

You may cancel your membership at any time by:

[Insert Actual Cancellation Method: for example, logging into your account and selecting Account > Billing > Cancel Membership, or contacting support at email address.]

Unless otherwise stated at checkout:

Cancellation prevents future renewal charges.
You retain membership access through the end of your current paid billing period.
No partial-month or partial-year refunds are provided after cancellation unless required by law or approved by us due to exceptional circumstances.
Separately purchased individual courses remain subject to their individual access terms.

Membership Refunds

Because membership access becomes available immediately after purchase, membership fees are generally non-refundable once charged.

We may review refund requests involving:

Duplicate charges.
Billing errors.
Technical problems preventing meaningful access that we are unable to resolve.
Exceptional circumstances reviewed at our discretion.
Situations where a refund is required by applicable law.

To request review of a membership charge, contact [email protected].

Changes to Membership Content or Pricing

Healthy Horse Hub may add, update, replace or discontinue courses, resources or membership features over time as our educational library develops.

Membership provides access to the content and resources included in the membership library while your membership remains active. It does not guarantee that any particular future course, webinar, community feature, product discount or resource will be added unless expressly stated in writing.

If we change the membership price for existing members, we will provide advance notice before the revised price is charged where required.

Physical Products Purchased Through Healthy Horse Hub

Physical Product Orders

This section applies to physical products for which checkout and payment are completed directly through Healthy Horse Hub.

Products purchased directly through our website may be:

Stocked and shipped directly by Healthy Horse Hub.
Shipped by an approved fulfillment or drop-shipping vendor on our behalf.
Shipped separately if an order contains products from different fulfillment sources.

Even when an approved vendor fulfills the shipment, Healthy Horse Hub remains your point of contact for orders purchased directly through our website unless otherwise stated at checkout.

Order Processing and Shipping

Orders are generally processed within [Processing Time] business days unless otherwise stated on the product page.

Estimated shipping time:

Standard shipping: [Estimated Shipping Time]
Expedited shipping, if offered: [Estimated Shipping Time]
Vendor-fulfilled items: [Estimated Shipping Time or “may vary by product and will be identified at checkout”]

We currently ship to: [Shipping Regions].

Orders containing products fulfilled from different locations may arrive in separate packages.

Shipping estimates are not guarantees. Delays may occur due to inventory shortages, weather, carrier disruptions, supplier delays or circumstances outside our control.

Shipping Delays or Unavailable Products

If an item purchased directly through Healthy Horse Hub cannot be shipped within the timeframe originally stated, we may contact you with available options, including:

Accepting a revised estimated shipping timeframe.
Canceling the delayed item.
Receiving a refund for an item that has not shipped.

If we cannot fulfill an item, we will cancel the unavailable portion of the order and issue a refund to the original payment method.

Physical Product Returns

We accept returns of eligible unused and unopened physical products purchased directly through Healthy Horse Hub within [30] days of delivery.

To be eligible for return:

The product must be unused.
The product must be in its original packaging.
Any safety seal must remain intact.
Proof of purchase is required.
Return authorization must be requested before sending the product back.

To request a return, contact [Support Email Address] with your order number and reason for the return.

Do not send products back without receiving return instructions first.

Products That Cannot Be Returned

Unless damaged, defective or incorrectly shipped, the following items are generally not eligible for return:

Opened supplements or consumable products.
Opened topical, grooming, wellness or sanitation-sensitive products.
Prescription medications or pharmacy-dispensed products, if offered in the future.
Customized or personalized products.
Gift cards.
Downloadable digital materials.
Online courses after the applicable refund window or completion threshold.
Membership fees after access has been provided, except as described above.
Products purchased through Amazon or another external retailer.

[Confirm product exclusions with your actual suppliers and fulfillment vendors before launch.]

Damaged, Defective or Incorrect Products

If a physical product purchased directly through Healthy Horse Hub arrives damaged, defective or incorrect, contact us within [7] days of delivery.

Please provide:

Your order number.
A description of the problem.
Photos of the product and packaging, if applicable.

After review, we may provide replacement, return instructions, store credit or refund, depending on the circumstances and product availability.

Refunds for Returned Physical Products

Approved refunds for eligible returned physical products will be issued to the original payment method after the returned item has been received and inspected.

Please allow [Number] business days after approval for processing. Your bank or payment provider may require additional time for the refund to appear.

Unless otherwise stated:

Original shipping fees are non-refundable, except when an item was damaged, defective or incorrectly shipped.
Customers are responsible for return shipping on standard returns.
Healthy Horse Hub will cover reasonable return shipping for approved damaged, defective or incorrectly shipped items.

External and Affiliate Product Purchases

Products Purchased Through Amazon or Other External Sellers

Healthy Horse Hub may link to products sold by Amazon or other external retailers.

When you click an external product link and complete checkout on another website:

Your purchase is made from that external seller.
Healthy Horse Hub does not process your payment.
Shipping, fulfillment, returns, exchanges, product warranties and refunds are governed by the external seller’s policies.
Healthy Horse Hub cannot issue refunds or process returns for purchases completed on external websites.
Healthy Horse Hub may receive a commission from qualifying purchases at no additional cost to you.

For assistance with an external purchase, contact the retailer where you completed checkout.

Prescription Products

Prescription Products and Pharmacy-Fulfilled Orders

[Include only if prescription products become available.]

If Healthy Horse Hub later provides access to prescription products through an authorized pharmacy, veterinary practice or fulfillment partner:

Appropriate veterinary authorization will be required where applicable.
Prescription dispensing and fulfillment will be handled by the applicable authorized provider.
Prescription products may be subject to separate shipping, return and refund limitations.
Questions about prescriptions, refills, substitutions, dosing or treatment must be directed to the prescribing veterinarian or dispensing provider.

Healthy Horse Hub educational content does not authorize prescriptions or replace individual veterinary care.

Contact Us About a Purchase

For questions about courses, membership billing or products purchased directly through Healthy Horse Hub, contact:

Healthy Horse Hub / [Legal Business Name]
[email protected]
[Business Mailing Address]
[Phone Number, if applicable]

Please include your order number or account email when contacting us about a purchase.

Purchase, Membership, & Refund Policy